Lumi: Your Support Assistant
Lumi is Limudi's built-in AI support assistant. It answers questions about how to use Limudi and links you to the right help article. Lumi is available when you are signed in.
How to Use Lumi
- Click Help (the owl icon) in the toolbar. On small screens only the owl shows.
- Type your question in the chat panel
- Lumi responds with an answer and links to relevant help articles
If AI is turned off for your account, Help opens the support page instead of Lumi.
What Lumi Can Do
- Answer "how do I..." questions about Limudi features
- Explain what a page or setting does
- Link you to help articles
- Respond in the language your account is set to
What Lumi Cannot Do
- Access your assignments, grades, or any personal data
- Make changes to your account or settings
- Answer questions unrelated to Limudi
Lumi or the Study Assistant?
Limudi has two assistants:
- Lumi answers questions about using Limudi: where to find something, what a setting does, what a notice means.
- The Study Assistant helps with your writing. It is inside the assignment, next to the editor (Split View or AI Only at the top of the assignment).
Questions about your essay, a story you are reading, or a word to use go to the Study Assistant. Lumi does not help with schoolwork.
Reporting a Problem
If something is not working, click the bug icon (Report an issue) at the top of the Lumi panel. Lumi may also show a Report an issue button under its answer. A Report a problem window opens with a screenshot of the page. Describe what went wrong and send it. The Limudi team sees your report.
Full-Page Chat
For longer conversations, click the Open in full page icon (an arrow pointing out of a box) in the panel header (not shown on phones), or go directly to Support Chat.
Need Human Help?
If Lumi can't answer your question, contact our support team.